Returns & Exchange

If you are dissatisfied with your purchase, you may return it for a refund or exchange within 7 days of receipt. Refunds will be returned to the credit card/bank account the order was placed with. The product should be unused and not unpacked. Hot Tubs may be returned but can only be moved by our staff, and all costs incurred will be deducted from the purchase cost.


Returns due to discrepancies in images displayed on the site are at customers’ expense. All photos are for demonstration purposes only, and products may differ from those shown. Please follow the instructions below and ensure that the item was purchased from us before returning it.


For returns, the buyer is responsible for shipping charges.


Returns Address:


Crystal Bathroom, Carnmore Cross, Galway


email: office@crystalbathroom.ie


Please include your full name, address, contact telephone number, order number, and details of exchange or refund. Once we receive it back to the warehouse, we will take care of the rest and send confirmation via email.


Cancellation fee: 

In the case that Customer withdraws from the sale agreement after two weeks from placing the deposit, 20% of the total amount of the purchased goods will be deducted from it, and the remaining amount will be returned to the Customer’s credit card/ bank account within ten business days from the withdraw date.

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